What to Expect

Warranty

We want your experience with ELA to be a positive one – from our first meeting to long after we've gone. That means you should always know where you stand and what you can expect from us.

With an ELA warranty you can feel confident that we'll do our best work on every job and we'll stand behind the workmanship and materials. You’ll find all the warranty coverage details below.

ELA Outdoor Living

Our Promise

  1. A one-year (1) one-time replacement warranty exists for selected plant material supplied and installed by ELA. We do not warrant perennials, ground cover plants, ornamental grasses or annual plants. It is the owner's/client's sole responsibility to ensure adequate watering and maintenance of all plant material after installation, and during the warranty period. While every effort is made to locate suppliers for the plants listed above, it should be noted that specific plant selections, numbers, and sizes mentioned above are subject to substitution without notice should stock become unavailable, in which case the most suitable substitution will be made by a ELA representative. Some trees can take time to establish and ELA reserves the right to postpone replacement until it is certain the tree will not survive.
     

  2. Client is responsible for maintaining a watering schedule for newly installed sod. ELA does not replace or warranty sod.
     

  3. A two (2) year warranty exists on all workmanship performed by ELA Outdoor Living provided that proper maintenance procedures are practiced.
     

  4. ELA is not responsible for any damages from natural material changes such as staining discoloring, efflorescence, cracking, chipping, changes in shape that may occur on wood, poured-in-place concrete, precast concrete, asphalt, natural stone, concrete pavers or brick after installation. Pressure treated lumber is a popular material choice for outdoor construction but is prone to cracking and twisting caused by the elements and cannot be warrantied. ELA is also not responsible for damages caused by de-icing salts or any other products applied to natural stone or concrete products.
     

  5. Owner/client agrees to allow ELA to photograph/Video/Timelapse the project site at times, before, during, and after the completion of the project for purposes of documentation and promotion. Prior notification will be given.
     

  6. Although ELA will make its best effort to avoid all unnecessary delays with respect to landscape construction, the owner/client hereby acknowledges that ELA is not responsible for circumstances beyond our control including adverse weather, availability or late delivery of materials, strikes, or failure of other subcontractors of the owner/client to complete other necessary prerequisite work prior to project start.
     

  7. ELA is not responsible for any and all unforeseen costs that may occur during the landscape construction process. This includes excavation of hidden rocks, tree trunks, foundations, wells, septic tanks and fields or vandalism. These items will be considered extras to the contract and will be brought to the owners/clients attention immediately.
     

  8. ELA is responsible for contacting all local public utility companies with respect to (Telephone, Cable, Gas, Hydro, Etc.) Any property line demarcation (through registered survey plan or companies) and private utilities including septic and well systems shall be the sole responsibility of the owner/client to identify. ELA is not responsible for any claims for damages caused to private utilities and work relating to property line locations.
     

  9. The owner/client acknowledges that there may be a slight variation in color between the color samples shown and the actual color of the material installed due to manufacturing times or natural processes. If the contracted material pattern, color, or sizing changes at the request of client and requires re-ordering or return of material, there will be a restocking charge equal to 30% of the material value.
     

  10. ELA is not responsible for damage to existing automatic irrigation systems or lighting systems. Any alterations or upgrades required to accommodate new landscape installation is the responsibility of the owner/client unless contracted in scope of work through ELA for completion.
     

  11. ELA carries insurance for public liability and property damage along with coverage for all employees through the Workers Compensation Insurance Board.
     

  12. ELA shall be entitled to compensation for services performed and material purchased up to point of notification if owner/client chooses to terminate contract or abandon project at any state of completion over the duration of contracted work.
     

  13. It is the owner's/client’s sole responsibility to obtain all necessary work permits with proper documentation required with respect to landscape construction at their own expense prior to the commencement of any work. If ELA is contracted to provide working drawings or consult for any required permit documentation, the time will be billed at an hourly rate of $125.00 per hour plus the actual municipal permit fee. It is the owner/client’s sole responsibility to provide any/all permit fees and/or deposits prior to the permit being submitted. Deposit cheques are to be payable to the applicable municipality.
     

  14. All electrical work, 120 Volt (exterior GFI plugs, switches, junction box, ceiling fans, etc.) will need an electrical inspection from the Electrical Safety Authority. A minimum fee of $240.00 will be applied.
     

  15. Any minor cracking from shifting or settlement for poured-in-place plain, patterned, or exposed aggregate reinforced concrete is not warrantied. A differential shifting of plus or minus one inch in one direction from the true line is common. Any touch-ups or repairs are considered a service item and billable. Patterned and exposed aggregate concrete require resealing within a two-year period, which is not warrantied (but recommended) and is considered normal maintenance to protect the integrity of surface treatment.
     

  16. ELA will take the necessary precautions to protect existing trees from damage during construction but will not be responsible for any damages or defects to existing trees that appear after the project is completed.
     

  17. ELA will make every attempt to ensure proper drainage of patios, walkways and lawns but due to strict city/town by-laws, only minor grade changes are allowed. ELA is not responsible for damage caused by existing drainage problems. According to by-laws, downspouts should not be connected to underground drainage pipes and, if installed as per the client's request, ELA is not responsible for any damages caused by underground drainage pipes backing up due to excessive rain, freezing (or excess water in perimeter planting areas where this water may be redirected).
     

  18. Warranty work will not be completed until all contract payments are paid in full.
     

  19. Any deviation from the payment plan could result in ELA halting the work till payments are up to date.
     

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Experts in Outdoor Living    |    Diversified Style    |    Over 30 Years Experience

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